Refund and Returns Policy
Returns Policy
You are entitled to cancel Your Order within 30 days of delivery.
To exercise Your right of cancellation, You must inform Pro-Lite Sports that You wish to make a Return in writing by emailing:
We will reimburse You within 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the original Order, and no fees will be charged for the reimbursement.
You may incur costs/fees for the return of the Goods. We charge a flat £200 return fee for smart bikes. This fee is deducted from Your final refund and covers home collection, courier transit, handling, administrative inspection and re-boxing. Additional deductions may apply, see Conditions below.
Refund Timeline
Your refund will be processed within 14 days of the Goods arriving back at Our facility.
Strict Return Conditions
In order to be eligible for a return, the Goods must meet these conditions:
- The Purchase must have been made within the last 30 days.
- The Goods must be returned in the original packaging. The Goods must be complete, clean, undamaged and in original, unused condition including all accessories, packaging and documentation. Any bike returned showing signs of use or damage (including but not limited to scratches, dents or any other condition that may impact the resale value) will be subject to a deduction from the total refund amount. The amount deducted will reflect the cost of restoring the bike to its original condition, or the reduction in resale value, as determined at Our sole discretion. Returns will be rejected if the packaging is missing or severely damaged.
- Pro-Lite Sports reserve the right to assess the bike’s condition upon receipt of the return and apply the appropriate deductions based on Our review.
Initiating The Return Process
- Contact customer support at support@prolitesports.co.uk
- Provide Your Order number, contact details and reason for return along with any images or video (links are acceptable).
- A representative will contact You within two business days to arrange a courier collection date and provide further details.
You are responsible for any cost and the risk of returning the Goods to Us. You must ensure that You keep the Goods in Your possession and take reasonable care of them before You return them to Us.
You can either request that Pro-Lite Sports arrange a collection of the Goods from You at a cost of £200, or You can return the Goods at Your own expense and we can negotiate the re-stocking fee. You must contact us directly and obtain authorisation before this though.
Once We have responded and given authorisation, You should send the return to the following address:
Pro-Lite Sports Limited, The Fairway, 137 Higher Hillgate, Stockport, SK1 3HR